Getting to Better

Welcome to Getting to Better, our blog for stories, insights, and industry trends surrounding social innovation, capacity building, design thinking, and human-centred design.

Prototyping to Build Team Trust and Embrace Conflict

Posted by Sarah Martin

Teamwork makes the dream work is likely a phrase you’ve heard before or used if you’re proudly cheesy like us at Overlap. It’s also true.

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Tags: Facilitation, Empathy, Prototyping

Getting started with prototyping

Posted by Marilyn Cameron

What is prototyping?  

A prototype is the next step of an idea. It’s not enough to describe your idea. You need to build it because you will learn more about your idea when the people that will be affected by it can interact with it. Prototypes are tools for learning about and sharing ideas—ways to test assumptions and start new conversations to see if you are on the right track. You are building a model of an idea that people can interact with. 

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Tags: Innovation, Design, Human-centred Design, Design Thinking, Prototyping, Making

Wondering about co-design for healthcare? Here's your primer.

Posted by Chelsea Mills

Patient-centred care, patient engagement and co-design ... these are all popular words in the healthcare vocabulary today. With the demand for better care at a lower cost, and the system struggling to serve those with the greatest need, healthcare organizations are searching for new approaches. Co-design is one of these methods. The idea is that by co-designing health services with patients, we can achieve improved patient experience and better health outcomes. 

But what does co-design actually mean? And what does effective co-design look like?

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Tags: Design, Patient Engagement, Patient-Centred Design, Co-design, Design Thinking, Healthcare

How a U.S. foundation brought co-design to health organizations across New York state.

Posted by Brock Hart

Co-design in health care is very top of mind in Ontario, Canada right now with the provincial government transforming the system with a patient-centred lens. There are powerful examples of co-design in healthcare and the outcomes that can be achieved when patients, caregivers and health care workers come together to design better solutions to problems. One example is from HFWCNY (Health Foundation of Western and Central New York) and how they brought co-design to health organizations across New York state in a program called Aging by Design.

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Tags: Patient Engagement, Patient-Centred Design, Co-design, Community Engagement, Design Thinking, Healthcare, Social Innovation

Three things you need to know about facilitation

Posted by Dr. Linda Carson

During a meeting, a good facilitator can help a group work through a conflict or arrive at a decision. No matter what your job is, facilitation skills come in handy. 

For the most part, it's pretty obvious what we need to do in our jobs at work and at home. But when things change or get complicated, next steps may not be so obvious. That's where facilitation comes in. Let's start by talking about what we mean we say facilitation. 

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Tags: Human-centred Design, Facilitation, Engagement, Design Thinking

Helpful Resources to Help Non-Tech Industries Learn Agile Methodology

Posted by Overlap

Agile methodology refers to a way of working that is iterative and flexible. We’ve compiled a list of resources for anyone beginning to learn about Agile, or for anyone not from a software background.

With this reading list, your non-tech organization can learn Agile methodology, begin applying Agile, accelerate innovation across your teams, and much more.

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Tags: Design, Human-centred Design, Design Thinking, Agile

How to Improve Any Project With Just 4 Questions

Posted by Dr. Linda Carson

We ask for feedback all the time:

  • How do I look?

  • Has this milk gone off?

  • Can you proofread my résumé for me?

  • Listen to the engine. What do you think that noise is?

Feedback helps you make everything better: your outfit, your breakfast, your job prospects, and your mileage. Feedback isn’t disapproval, it’s information.

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Tags: Design, Human-centred Design, Tools, Design Thinking, Empathy, Collaboration

3 Occasions for an Empathy Map

Posted by Overlap

An empathy map is a great tool for you to use when trying to understand the experience of an individual or a group. Empathy maps help you empathize in a meaningful, useful way. As you might have guessed, after reading about How to Use an Empathy Map, we use this tool quite a bit in our work. Below we've outlined three occasions where filling out an empathy map can help you. Scroll to the bottom for a free download of this tool today!

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Tags: Human-centred Design, Tools, Engagement, Community Engagement, Empathy

3 Free Design Tools for Understanding Student Needs

Posted by Overlap

The first step of engaging with students is listening to them. Whether the end goal is to help students feel comfortable on campus, succeed academically, or access the mental health services they need at school, working with students to create effective change is no small task.

Universities and colleges are understanding more and more that there's a need for open and honest engagement between students, faculty, and staff. Education systems and campuses will improve by engaging with the students they directly impact. 

In this post, you’ll find 3 design tools for understanding student needs that will give you the insights you need to make their experience better.

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Tags: Tools, Design Thinking

A Beginner’s Introduction to Human-Centred Design

Posted by Overlap

Human-centred design (also known as design thinking) is iterative and collaborative. An introduction to human-centred design will help you embrace design to reach better results for people, teams, and organizations.

In this post you’ll find:
  1. What is Human-Centred Design?
  2. Defining Human-Centred Design
  3. How to use Human-Centred Design at home and at work
  4. Human-Centred Design Resources for getting started
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Tags: Human-centred Design, Design Thinking