Getting to Better

Welcome to Overlap's Getting to Better, our blog for stories, insights, and industry trends surrounding social innovation, capacity building, design thinking, and human-centred design.

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Designing Better: a Case Study in Human-Centered Design

August 08, 2016


Human centered design is an immensely powerful concept and practice. Its power is illustrated in our recent project with the Canadian Mental Health Association Waterloo-Wellington-Dufferin, investigating how we might improve the system of mental health and addictions services for adults in the region.

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What I've Learned About Designing Services and Why It Matters

June 07, 2016

Brooke Young is a System Coordinator based at CMHA WWD. Brooke’s been working with us for the past year on a big project to redesign adult mental health and addictions services in the region. As someone who has wholeheartedly embraced human centred design and design thinking in her work, she shares 10 compelling insights below about how we can use design to get to better.