Getting to Better

Welcome to Getting to Better, our blog for stories, insights, and industry trends surrounding social innovation, capacity building, design thinking, and human-centred design.

Designing Better: a Case Study in Human-Centered Design

Posted by Evaleen Hellinga

Human centered design is an immensely powerful concept and practice. Its power is illustrated in our recent project with the Canadian Mental Health Association Waterloo-Wellington-Dufferin, investigating how we might improve the system of mental health and addictions services for adults in the region.

Read More

Tags: Design Research, Service Design, Human-centred Design, Patient-Centred Design, Co-design, CMHA

How Does Patient-Centred Design Work?

Posted by Evaleen Hellinga

How do we create positive, lasting change in our patients' lives?

"The first thing we do is talk to lots of people. [Institutions] find this really scary—they don't always want to talk to their end users, because I think they're worried we might not be able to solve the problem. The thing is, you don't have to solve the problem. But you should recognize that it is a problem."

Watch Overlap's CEO Brock Hart share reflections and stories  at KW Counselling's AGM about his experiences driving patient-centred design. Thanks to KW Counselling for the opportunity to share!

Read More

Tags: Patient Engagement, Service Design, Human-centred Design, Patient-Centred Design, Co-design