An empathy map is a great tool for you to use when trying to understand the experience of an individual or a group. Empathy maps help you empathize in a meaningful, useful way. As you might have guessed, after reading about How to Use an Empathy Map, we use this tool quite a bit in our work. Below we've outlined three occasions where filling out an empathy map can help you. Scroll to the bottom for a free download of this tool today!
After over six years of conducting broad-reaching and in-depth engagement, Overlap Associates is now an Ontario Vendor of Record in the brand new Management Consulting (VOR #OSS-00426611) Role: Strategic Public Engagement.
WHAT DOES OUR STRATEGIC PUBLIC ENGAGEMENT VOR STATUS MEAN FOR THE ORGANIZATIONS WE WORK WITH?
As an official Vendor of Record (VOR), we are pre-qualified to provide goods and services for select public engagement projects within Ontario ministries and certain organizations, per the conditions of the VOR arrangement.
Decision making is tough enough as an individual, and it's even tougher as a community.
You want to be as inclusive as possible when making decisions as a community organization, but at the same time, you likely don't have the resources to try a whole lot of new ideas.
You can find out which ideas resonate most with your community using a tool we call Community Prioritization Boards.
We're understanding more and more that including end-users, stakeholders, or customers of a product or service in the design process improves outcomes. So the next question is, how do you engage with them?
Street teams are one of the core research methods that we regularly use at Overlap to learn about people's needs. We use street teams in our human-centred design work when we need to gather insights from people in their communities.
Continue reading to learn more about running street teams, when this method works best, and what type of research street teams are suited for.
"I just got out of jail and the library is where I'm going to figure out the rest of my life."
Our CEO, Brock Hart, gave the Keynote at the Kitchener Public Library Staff Day this month. Here's what he had to say: