Getting to Better

Welcome to Getting to Better, our blog for stories, insights, and industry trends surrounding social innovation, capacity building, design thinking, and human-centred design.

3 Free Design Tools for Understanding Student Needs

Posted by Overlap on November 21, 2018

The first step of engaging with students is listening to them. Whether the end goal is to help students feel comfortable on campus, succeed academically, or access the mental health services they need at school, working with students to create effective change is no small task.

Universities and colleges are understanding more and more that there's a need for open and honest engagement between students, faculty, and staff. Education systems and campuses will improve by engaging with the students they directly impact. 

In this post, you’ll find 3 design tools for understanding student needs that will give you the insights you need to make their experience better.

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Tags: Tools, Design Thinking

A Beginner’s Introduction to Human-Centred Design

Posted by Overlap on September 01, 2018

Human-centred design (also known as design thinking) is iterative and collaborative. An introduction to human-centred design will help you embrace design to reach better results for people, teams, and organizations.

In this post you’ll find:
  1. What is Human-Centred Design?
  2. Defining Human-Centred Design
  3. How to use Design Thinking at home and at work
  4. Human-Centred Design Resources for getting started
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Tags: Design Thinking, Human-centred Design

How to Use an Empathy Map

Posted by Overlap on July 06, 2018

An Empathy Map is one of those tools that we always keep in our back pocket because it often produces an "aha!" moment and it is incredibly versatile.

Originally developed by Scott Matthews, Empathy Maps provide a process for empathizing with your own customers, service or product users, or stakeholders. They help us dig into a person's experience of the context in which we interact with them.

Continue reading to learn how to use an Empathy Map as a research tool and scroll to the bottom for a free download to try it yourself!

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Tags: Tools, Design Research, Engagement, Human-centred Design, Design Thinking

75 Design Thinking Tools and Resources Explained

Posted by Jordan Nottrodt on February 16, 2018

Design thinking is human-centred, iterative, and collaborative. It’s a process that embraces design to reach better results for people, teams, and organizations. Design thinking is accessible to any experience level and an asset for any industry.

Whether you want to embrace design to achieve personal goals, reach new heights as a team, or improve the world around you, the following design thinking tools and resources will help you do that and more.

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Tags: Design Thinking, Design, Tools

How to Create an Ideal Workspace Using Human-Centred Office Design

Posted by Jordan Nottrodt on February 07, 2018

Human-centred office design can help you reshape your workspace to meet the needs of the people using it.

Taking a human-centred approach to design results in an office that works for your needs and not the other way around. A workspace designed for the people that use it can increase productivity, facilitate collaboration, and boost company morale.

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Tags: Design Thinking, Human-centred Design, Overlap

Rethinking Professional Development Because People Are Our Most Important Asset

Posted by Overlap on January 30, 2018

In 2018, Overlap is turning training inside out to focus on making ourselves the best trained team in the industry.

All Overlap employees are given five full days of Professional Development and can choose which courses best align with their Development Goals.

 

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Tags: Human-centred Design, Design Thinking, Overlap

How You Can Prepare for the Future Using Strategic Foresight

Posted by Overlap on January 17, 2018

You may not be able to predict the future, but you can prepare for it. Foresight uses research to map out educated possibilities for the future. The more you consider these possibilities, the more you can prepare yourself, and your organization for what’s to come.

This post will introduce you to using strategic foresight, outline examples of signals and trends, (including the rise of Netflix), and get you started with an exercise that will help prepare your organization for the future.

Change may be a constant, but that doesn’t mean it’s easy. Consider all of the technological, social, economic, and political changes that have occurred even in the past ten years. Get your organization on the path that’s the most likely to lead to success using strategic foresight.

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Tags: Human-centred Design, Design, Foresight, Design Thinking

12 Design Books for Your 2018 Reading List

Posted by Jordan Nottrodt on January 11, 2018

We asked our team to share their favourite, most inspiring, and most helpful reads from the year so that you can add them to your 2018 reading list.

The following books inspired and motivated us throughout the year, and we hope they will do the same for you.

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Tags: Design, Design Thinking

A List of Resources to Help Non-Tech Industries Learn Agile Methodology

Posted by Jordan Nottrodt on October 30, 2017

We’ve compiled a list of resources for anyone just beginning to learn about Agile, or for anyone not from a software background.

With this reading list, your non-tech organization can learn Agile methodology, begin applying Agile, accelerate innovation across your teams, and much more.

Agile methodology refers to a way of working that is iterative and flexible.

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Tags: Agile, Design, Design Thinking

6 Reasons to Start Solo in Idea Generation

Posted by Chelsea Mills on October 11, 2017

Reap the benefits of listening to many different ideas and combining the best together. Overlap’s first and most important rule is Start Solo in idea generation.

Imagine this: There are ten people sitting around a table, trying to solve a problem. Someone blurts out an idea. The group then spends the rest of their time together discussing and debating that one idea. They hear from the loudest and first to speak up. They never get to hear from the introvert, or possible expert in the room.

The rule of starting solo comes from our Chief, Creativity & Interdisciplinary Collaboration, Linda Carson, and she's made us all promise that if she's ever abducted by aliens, this is how we'll remember her. By always Starting Solo.

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Tags: Ideation, Collaboration, Design Thinking