Getting to Better

Welcome to Getting to Better, our blog for stories, insights, and industry trends surrounding social innovation, capacity building, design thinking, and human-centred design.

How to Improve Any Project With Just 4 Questions

Posted by Dr. Linda Carson

We ask for feedback all the time:

  • How do I look?

  • Has this milk gone off?

  • Can you proofread my résumé for me?

  • Listen to the engine. What do you think that noise is?

Feedback helps you make everything better: your outfit, your breakfast, your job prospects, and your mileage. Feedback isn’t disapproval, it’s information.

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Tags: Design, Human-centred Design, Tools, Design Thinking, Empathy, Collaboration

3 Occasions for an Empathy Map

Posted by Overlap

An empathy map is a great tool for you to use when trying to understand the experience of an individual or a group. Empathy maps help you empathize in a meaningful, useful way. As you might have guessed, after reading about How to Use an Empathy Map, we use this tool quite a bit in our work. Below we've outlined three occasions where filling out an empathy map can help you. Scroll to the bottom for a free download of this tool today!

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Tags: Human-centred Design, Tools, Engagement, Community Engagement, Empathy

What is Design Thinking?

Posted by Ryan Voisin

What is design thinking? Design thinking is at the core of Overlap’s identity. We believe it is our purpose, as an organization, to make design thinking accessible to those who see its value and are interested in applying it. A major hurdle standing in our way is the lack of a common, concrete definition of what is (and what isn’t) design thinking.

In this post, you'll learn more about design thinking as a methodology and explore the parts of a design thinker's mindset.

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Tags: Design Thinking, Empathy