Getting to Better

Welcome to Getting to Better, our blog for stories, insights, and industry trends surrounding social innovation, capacity building, design thinking, and human-centred design.

Three things you need to know about facilitation

Posted by Dr. Linda Carson on May 03, 2019

During a meeting, a good facilitator can help a group work through a conflict or arrive at a decision. No matter what your job is, facilitation skills come in handy. 

For the most part, it's pretty obvious what we need to do in our jobs at work and at home. But when things change or get complicated, next steps may not be so obvious. That's where facilitation comes in. Let's start by talking about what we mean we say facilitation. 

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Tags: Human-centred Design, Facilitation, Engagement, Design Thinking

Helpful Resources to Help Non-Tech Industries Learn Agile Methodology

Posted by Overlap on April 25, 2019

Agile methodology refers to a way of working that is iterative and flexible. We’ve compiled a list of resources for anyone beginning to learn about Agile, or for anyone not from a software background.

With this reading list, your non-tech organization can learn Agile methodology, begin applying Agile, accelerate innovation across your teams, and much more.

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Tags: Design, Human-centred Design, Design Thinking, Agile

How to Improve Any Project With Just 4 Questions

Posted by Dr. Linda Carson on March 13, 2019

We ask for feedback all the time:

  • How do I look?

  • Has this milk gone off?

  • Can you proofread my résumé for me?

  • Listen to the engine. What do you think that noise is?

Feedback helps you make everything better: your outfit, your breakfast, your job prospects, and your mileage. Feedback isn’t disapproval, it’s information.

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Tags: Design, Human-centred Design, Tools, Design Thinking, Empathy, Collaboration

3 Occasions for an Empathy Map

Posted by Overlap on February 12, 2019

An empathy map is a great tool for you to use when trying to understand the experience of an individual or a group. Empathy maps help you empathize in a meaningful, useful way. As you might have guessed, after reading about How to Use an Empathy Map, we use this tool quite a bit in our work. Below we've outlined three occasions where filling out an empathy map can help you. Scroll to the bottom for a free download of this tool today!

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Tags: Human-centred Design, Tools, Engagement, Community Engagement, Empathy

Announcing our 2019 course calendar

Posted by Overlap on February 01, 2019

With a new year comes a new set of course offerings from Overlap Associates! Whether you have some budget left to spend on professional development or you're really interested in learning more about human-centred design and facilitation, we have a great catalogue of courses to choose from. 

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Tags: Design, Human-centred Design, Facilitation, Ideation, Design Thinking, Collaboration

A Beginner’s Introduction to Human-Centred Design

Posted by Overlap on September 01, 2018

Human-centred design (also known as design thinking) is iterative and collaborative. An introduction to human-centred design will help you embrace design to reach better results for people, teams, and organizations.

In this post you’ll find:
  1. What is Human-Centred Design?
  2. Defining Human-Centred Design
  3. How to use Human-Centred Design at home and at work
  4. Human-Centred Design Resources for getting started
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Tags: Human-centred Design, Design Thinking

How to Use an Empathy Map

Posted by Overlap on July 06, 2018

An Empathy Map is one of those tools that we always keep in our back pocket because it often produces an "aha!" moment and it is incredibly versatile.

Originally developed by Scott Matthews, Empathy Maps provide a process for empathizing with your own customers, service or product users, or stakeholders. They help us dig into a person's experience of the context in which we interact with them.

Continue reading to learn how to use an Empathy Map as a research tool and scroll to the bottom for a free download to try it yourself!

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Tags: Design Research, Human-centred Design, Tools, Engagement, Design Thinking

75 Design Thinking Tools and Resources Explained

Posted by Overlap on February 16, 2018

Design thinking is human-centred, iterative, and collaborative. It’s a process that embraces design to reach better results for people, teams, and organizations. Design thinking is accessible to any experience level and an asset for any industry.

Whether you want to embrace design to achieve personal goals, reach new heights as a team, or improve the world around you, the following design thinking tools and resources will help you do that and more.

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Tags: Design, Human-centred Design, Tools, Design Thinking

How to Create an Ideal Workspace Using Human-Centred Design

Posted by Overlap on February 07, 2018

When thinking about reimagining your office space, using a human-centred design approach can help you reshape your workspace to meet the needs of the people using it: your employees.  A workspace designed for the people that use it can increase productivity, facilitate collaboration, and boost company morale.

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Tags: Human-centred Design, Design Thinking, Overlap

Rethinking Professional Development Because People Are Our Most Important Asset

Posted by Overlap on January 30, 2018

In 2018, Overlap is turning training inside out to focus on making ourselves the best trained team in the industry.

All Overlap employees are given five full days of Professional Development and can choose which courses best align with their Development Goals.

 

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Tags: Human-centred Design, Design Thinking, Overlap