Getting to Better

Welcome to Getting to Better, our blog for stories, insights, and industry trends surrounding social innovation, capacity building, design thinking, and human-centred design.

What is inclusive design?

Posted by Kyrie Vala-Webb

Here at Overlap, we often say that human-centred design is about putting the human at the centre of the design process. It’s about intentionally and creatively developing products, services, and systems that are grounded in the needs of the people who use them (clients, patients, customers) and the people who deliver them (frontline staff, managers). We start by getting curious about how people are experiencing the world and building empathy for the cultures, challenges, needs, and constraints they are navigating.

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Tags: Human-centred Design, Diversity, Inclusive Design, Accessibility, Intersectionality