The JourneyI wonder what it's like?I'm sure some people thought I was making a mistake. I had a great job with a great salary, a great pension and a great leader. I was doing work that I actually cared about. And yet with all of this, I kept thinking "I wonder what it's like to work at Overlap?"But I'm not a designer, I'm a social worker!I'm a clinical social worker and therapist by trade. I've worked in many different places and spaces doing clinical work and in leadership roles. I've worked as a child welfare intake worker, as a network administrator, a sexual assault response team counsellor, as an LGBTQ public educator and recently as a 'system planner' in addictions and mental health. To me, it didn't always matter as much where I worked as long as I was having a positive impact and I was excited about the work.
Human centered design is an immensely powerful concept and practice. Its power is illustrated in our recent project with the Canadian Mental Health Association Waterloo-Wellington-Dufferin, investigating how we might improve the system of mental health and addictions services for adults in the region.
How do we create positive, lasting change in our patients' lives?
"The first thing we do is talk to lots of people. [Institutions] find this really scary—they don't always want to talk to their end users, because I think they're worried we might not be able to solve the problem. The thing is, you don't have to solve the problem. But you should recognize that it is a problem."
Watch Overlap's CEO Brock Hart share reflections and stories at KW Counselling's AGM about his experiences driving patient-centred design. Thanks to KW Counselling for the opportunity to share!