Getting to Better

Welcome to Getting to Better, our blog for stories, insights, and industry trends surrounding social innovation, capacity building, design thinking, and human-centred design.

Five Things to Do in Your Next Patient Engagement Project

Posted by Overlap

Good patient engagement, or any qualitative research, is about getting to know a person, not just getting facts. 

How can you conduct better patient engagement?

Continue reading for our five helpful design tips for getting to know your patients.

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Tags: Patient Engagement, Engagement

3 Easy-To-Use Design Tools for Understanding Patient Needs

Posted by Overlap

More and more, we recognize the need to engage patients in healthcare. "Improving patient engagement" is becoming a popular theme in hospital strategic plans, and governments are pushing for it to become a bigger priority too. 

So, we get that we have to engage patients more, but how do we do that? We don't want to just engage for the sake of engaging, right?

Here are 3 free and easy-to-use tools for engaging with patients that will give you the insights you need to make their experience better.

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Tags: Patient Engagement, Tools, Design Thinking

How Does Patient-Centred Design Work?

Posted by Evaleen Hellinga

How do we create positive, lasting change in our patients' lives?

"The first thing we do is talk to lots of people. [Institutions] find this really scary—they don't always want to talk to their end users, because I think they're worried we might not be able to solve the problem. The thing is, you don't have to solve the problem. But you should recognize that it is a problem."

Watch Overlap's CEO Brock Hart share reflections and stories  at KW Counselling's AGM about his experiences driving patient-centred design. Thanks to KW Counselling for the opportunity to share!

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Tags: Patient Engagement, Service Design, Human-centred Design, Patient-Centred Design, Co-design