Getting to Better

Welcome to Overlap's Getting to Better, our blog for stories, insights, and industry trends surrounding social innovation, capacity building, design thinking, and human-centred design.

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3 Easy-to-Use Design Tools for Understanding Patient Needs

August 09, 2017

More and more, we recognize the need to engage patients in healthcare. "Improving patient engagement" is becoming a popular theme in hospital strategic plans, and governments are pushing for it to become a bigger priority too. 

So, we get that we have to engage patients more, but how do we do that? We don't want to just engage for the sake of engaging, right?

Here are 3 free and easy-to-use tools for engaging with patients that will give you the insights you need to make their experience better.

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How Does Patient-Centred Design Work?

June 21, 2016

How do we create positive, lasting change in our patients' lives?

"The first thing we do is talk to lots of people. [Institutions] find this really scary—they don't always want to talk to their end users, because I think they're worried we might not be able to solve the problem. The thing is, you don't have to solve the problem. But you should recognize that it is a problem."

Watch Overlap's CEO Brock Hart share reflections and stories  at KW Counselling's AGM about his experiences driving patient-centred design. Thanks to KW Counselling for the opportunity to share!

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Five things to do in your next patient engagement project.

June 13, 2016

There are people we know casually and then there are our best friends. The casual friend might be someone you know at work. You know how they behave in one particular environment and you likely know a few facts about them. For example, I many work with Jane and know what she does at the office. I am certain she is married and has two kids—less certain about the number of cats she may have. She is a graduate of Queen’s University and dependable. Beyond that, Jane is a mystery.